Camp Fire Inland Southern California | Light the fire within

Policies & Procedures

Grievance Procedure

Occasionally volunteers or other clientele may question a decision affecting them or have a grievance with a direct delivery staff or another volunteer. Camp Fire Inland Southern California understands this and feels it is important to resolve grievances quickly and appropriately. For this reason, the following process has been developed and applies to all grievances that cannot be solved through direct communication:

  • Volunteer – Volunteer grievance
    • Discuss the grievance with the Program Director of Inland Southern California. The Program Director will take the necessary actions to mediate and assist the parties in resolving the grievance.
  • Volunteer – Direct Delivery Staff grievance
    • Direct Delivery staff and volunteers should attempt to resolve grievances at the appropriate level. This means that there should be minimal staff involvement.
    • The parties in grievance should meet with the Program Director of Inland Southern California to resolve the grievance. If, after attempting all other means to resolve a grievance or situation, a volunteer may choose to file a grievance with the Executive Director.
  • Direct Delivery Staff grievance
    • Volunteers or clients will contact the Program Director of Inland Southern California to discuss the grievance at hand.

Our Promise

Young people want to shape the world.

Camp Fire provides the opportunity to find their spark, lift their voice, and discover who they are.

In Camp Fire, it begins now.

Light the fire within